Dr.Bert Blackburn at 1733 Curie Drive in El Paso, Texas

Customer Reviews about Dr.Bert Blackburn

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  Please save yourself some time and do NOT come here. Dr. Blackburn is a pretty OKAY doctor as far as Ob/Gyn's go, but definitely NOT worth the grief that will come from the office staff. I transferred out of his care just shortly at about 16 weeks (best decision that pregnancy- the new office is amazing and I can't believe I almost went an entire pregnancy at blackburns). I was given endless grief about forwarding medical records! That was unexpected! I tried for 3 months, calling every month and someone would say, oh yes, we are sending over the records. I thought okay, they are coming. Here we are, close to my due date and the office calls saying I have to talk to the office manager in order for my records to be transferred. Okay. She, "Bert", calls me and is extremely RUDE for no reason! She says that because she reserves the right to, she is going to bill me $50 to send the records over. "Please don't send the records if you are going to bill me for it. " She fights with me for some time ( I am not a difficult person by nature, this is all such a terrorizing surprise) and ends with, " I am going to forward your records and then send YOU the bill." Click. she hangs up. Was THAT real LIFE that just happened??? After some time and more grief, I was able to have her begrudgingly send the records over without a bill. We have yet to see about that. but seriously- there are way better doctors you can go to. Some examples of better doctors are Dr. Hendryx (amazing ob!) and Dr. Anne Hale- just to name 2 to get you started. Ask around- ask your friends! Much much better doctors out there. My bad experience was just unnecessary. Truly, save yourself the grief of having to transfer out of his office (because you WILL want to), and start somewhere else. There are many GREAT ob's in El Paso. It's a big city with many wonderful options!!This office just REALLY isn't one of them, sadly.
  August 25, 2017

  by Irene Perez
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  The doctor himself and nurse are great. The billing manager Bert is horrible. She can't keep track of what Aetna has paid and also overbills the insurance contract agreed price and tries to collect it by sending threatening letters with a late fee. When I tried to resolve this issue on a 3 way call she screamed at myself and the Aetna rep. I have paid my account in full. I luckily have check numbers from the insurance company, EOBs and paid my copays through my HSA account so I'd rather she just take me to court since I can prove my account was paid in full. Bert I'm assuming is married to the doctor himself so I'd go elsewhere since it's not like the doctor will fire his own wife.
  March 09, 2017

  by MeL C.

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